Flower Delivery Chiswick Terms – Secure & Reliable Orders

Flowers Chiswick Online Purchase Terms & Conditions

Introduction

These Terms & Conditions govern your use of the Flowers Chiswick website and the online purchase and delivery of flowers within Chiswick and the surrounding areas. By placing an order with Flowers Chiswick, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. Please read them carefully before completing your order. If you do not agree with any part of these terms, you must not use this website or place any orders.

These terms apply to all customers residing in, ordering to, or delivering flowers throughout Chiswick and nearby locations, utilising our online flower delivery Chiswick service.

1. Definitions

"We", "us", "our" and "Flowers Chiswick" refer to the provider of the online flower delivery and supply services as promoted on our website. "You" or "customer" refers to the individual or organisation placing an order via our site. "Website" means the Flowers Chiswick e-commerce platform from which orders are placed. "Products" refers to bouquets, arrangements, and any floral gifts available for purchase.

2. Placing an Order

Placing an order with Flowers Chiswick is simple and secure. To purchase flowers, select your desired products, add them to your online basket, and proceed to checkout. You'll be guided through entering delivery details, including delivery address (within Chiswick or surrounding areas), recipient information, chosen delivery date, and any additional gift messages or instructions. Please ensure that all details provided are accurate and complete to avoid delays or misdeliveries.

Orders are not considered accepted until payment is received and you receive an email confirmation from us. Flowers and colours are subject to seasonal availability. We reserve the right to substitute similar items of equal or greater value if any particular flowers or gifts are unavailable, ensuring an equivalent standard is maintained.

Order Acceptance

All orders are subject to acceptance and availability. Upon receiving your order, we will check the availability of the requested products. If any part of your order is not available, we will contact you to arrange a suitable substitution or adjust your order as needed. The contract between you and Flowers Chiswick is formed once you receive your official confirmation email and payment is processed.

Amending Orders

You may amend your order or correct errors in information provided up to 24 hours prior to the arranged delivery time. Please contact us as soon as possible with any update requests. We cannot guarantee amendments or cancellations within 24 hours of delivery, as your order may already be prepared or dispatched.

3. Payment Terms

All prices displayed on the Flowers Chiswick website are in Pounds Sterling (GBP) and include VAT unless stated otherwise. The total price for your order, including any applicable delivery fees, will be clearly displayed at checkout before you confirm your purchase.

We accept the following payment methods:

Major credit and debit cards (Visa, Mastercard, Maestro)
Recognised online payment methods

Payment in full must be made at the time of ordering. Your order will not be processed or dispatched until payment has been cleared.

We reserve the right to cancel any order or suspend delivery if payment is refused or reversed for any reason. Fraudulent transactions will be reported to relevant authorities.

4. Delivery

Flowers Chiswick offers reliable flower delivery services across Chiswick and surrounding areas. Please check our website for specific areas covered. It is your responsibility to provide accurate delivery details, including recipient name, address, contact number, and any special instructions. We cannot be held accountable for failed deliveries due to incorrect or incomplete information supplied by the customer.

Flowers and gifts will be delivered on your chosen date where possible, though exact delivery times cannot be guaranteed due to factors outside of our control (e.g., traffic or weather disruptions). In the event that the recipient is unavailable at the time of delivery, we will attempt to leave the order with a neighbour or in a safe place if specified, or leave a card with instructions for collection or redelivery.

If a delivery cannot be completed due to incorrect information or recipient unavailability, and no alternative arrangements have been made, the flowers may be returned to us. Redelivery may be attempted at our discretion and may incur additional charges.

5. Cancellations, Returns & Refunds

If you wish to cancel your order with Flowers Chiswick, please notify us as soon as possible. Cancellation is possible for orders up to 24 hours before the agreed delivery date. To cancel within this window, contact us and provide your order details. Orders cancelled less than 24 hours before scheduled delivery may not be eligible for a refund as flowers may have already been prepared or dispatched.

Due to the perishable nature of flowers, we are unable to accept returns of delivered items, except where products are defective or not as described. If you receive goods that are unsatisfactory due to damage in transit or poor condition, please contact us within 24 hours of receipt, providing photographic evidence and order details. We will assess the issue and, where appropriate, offer a replacement or refund at our discretion.

No refunds will be provided for:

Incorrect information supplied by the customer
Recipient unavailability and flowers left as per instructions
Minor variations from website images, as all arrangements are hand-made and flowers are subject to seasonal availability

Your statutory rights are not affected.

6. Substitutions & Product Variations

All arrangements are subject to stock and seasonal availability. On occasions where specific flowers, colours, or packaging are unavailable, we reserve the right to substitute with similar items of equal or greater value and quality, maintaining the overall style and value of the arrangement. Such substitutions will be made at our professional discretion.

Photographs and images of arrangements on our website are illustrative only. While we strive to replicate designs accurately, natural products such as flowers may vary in colour, size, and form.

7. Liability

Flowers Chiswick’s liability for any losses you may suffer as a result of us breaching these terms is limited to the purchase price of the goods you purchased. We are not liable for business losses, income, profit, contract, or consequential losses arising from the use of this website or the delivery or non-delivery of our products. Please note:

We are not liable for delays or errors arising from incorrect or incomplete information provided by the customer.
We are not responsible for loss, damage, or deterioration of flowers where delivery could not be completed at the stated address, or products are left in a safe place as per customer instructions.
Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded or limited by law.

8. Intellectual Property

All website content, including logos, photographs, product descriptions, and designs, are the intellectual property of Flowers Chiswick or our licensors. You must not use, copy, reproduce, or distribute any part of this website without our written consent.

9. Force Majeure

We will not be liable for any failure to perform, or delay in performing, any of our obligations under these terms caused by events outside our reasonable control. These include, but are not limited to, natural disasters, strikes, war, epidemics, or interruptions to transport or supply.

10. Privacy

Your privacy is important to us. Personal data collected as part of the order process is handled in accordance with our privacy policy. We will only use your information to process your order, deliver your flowers, and communicate with you about your purchase unless you have given explicit consent to receive marketing or promotional information.

11. Governing Law and Jurisdiction

These Terms & Conditions, and any contract between you and Flowers Chiswick, are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

All sales, deliveries, and customer service matters are conducted in accordance with these laws, whether you are based in Chiswick or a surrounding area covered by our flower delivery service.

12. Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions from time to time without notice. The updated terms will be posted on this page and will take immediate effect for all orders placed thereafter. By continuing to use the Flowers Chiswick website and services, you agree to be bound by the revised terms.

13. General Information

Should any provision of these Terms & Conditions be found invalid or unenforceable, all other provisions will remain in full force and effect. These terms form the entire agreement between you and Flowers Chiswick regarding your order for online flower delivery in Chiswick and surrounding areas.

If you have any questions about these terms, please contact us for further clarification before proceeding with your order.