Returns, Refunds and Complaints Policy - Flowers Chiswick

Our Commitment: Fresh Flowers Guarantee in Chiswick

At Flowers Chiswick, your satisfaction and the quality of every bouquet is our top priority. As a trusted local florist, we promise to deliver only the freshest flowers to households and businesses throughout Chiswick and the surrounding areas. We understand the importance of fresh blooms for every occasion, and our Fresh Flowers Guarantee ensures you receive only the best.

Damaged-on-Arrival Policy

We take great care in assembling and transporting your order, but if your flowers arrive damaged or not as described, please contact us as soon as possible. To assist us in resolving your issue swiftly, we kindly request that you notify us within 24 hours of delivery. In most cases, we will ask for photo evidence of the damage so our team can assess the issue and arrange a suitable solution.

Freshness Window

Our flowers are sourced daily for maximum freshness and longevity. We guarantee that all our floral arrangements will remain fresh for a minimum of five days from delivery, provided they are cared for according to the instructions provided. Should you notice any issues with your arrangement’s freshness during this window, please reach out to us. Our team will review your concern and provide support as needed.

Refunds and Replacements

Your happiness matters to us, and we stand behind our fresh flowers guarantee in Chiswick. If your order is incorrect, not as described, arrives damaged, or wilts unreasonably within the guaranteed freshness window, you are eligible for a refund or a free replacement. Our team will review each claim individually and arrange for replacement flowers or a full/partial refund, depending on the nature of the issue and your preference. Any refund or replacement will be processed as quickly as possible to ensure your satisfaction.

Complaints and Resolutions Process

We truly value your feedback and take all complaints seriously. Should you be unhappy with your order or any part of our service, please contact us promptly. Provide details of your concern, along with photographs if relevant, so our team can investigate thoroughly. We aim to acknowledge all complaints within one working day and will do our utmost to resolve your issue fairly and swiftly. If required, your complaint will be escalated to a senior member of our team for further review.

Trusted Chiswick Florist—Serving Homes & Businesses

As an established local florist in Chiswick, Flowers Chiswick is proud to serve both private households and local businesses. Our community trust means everything to us, and we are committed to providing not only beautiful fresh flowers but also exceptional service you can rely on again and again.

If you have further questions or wish to discuss a specific return, refund, or complaint, please get in touch with our helpful team. We look forward to resolving your concerns and ensuring you are delighted with every Flowers Chiswick experience.